9/23/2023 0 Comments Avast rating![]() You should not have to go through this experience for canceling or requesting for a refund especially if it is within a reasonable time frame. So I hope this can speak volumes to my experience. I have never written a consumer affairs review either or a 1 star review. I was really happy with Avast programs and features but I will never ever do business with Avast ever again because of this. It was difficult to maintain my composure but I continued to say thank you and please to my requests despite the constant disrespect that I had received. This agent also made underlying taunting & mocking comments of my Asian heritage last name - which was quite obvious and extremely unprofessional. It was quite obvious their intentions were to frustrate me and delay the entire process. The agent tried to exhaust me by asking several times why I wanted a refund and tried to only offer a 75% partial refund. The entire request lasted 30 minutes while the customer support agent named Kennedy, attempted to exhaust me with alternatives and delayed responding for nearly 5 minutes. I had to politely beg for a refund for a charge that was automatically renewed without my authorization. You can opt to sign up for different services options, each with various pros and cons (and pricing differences).Terrible and unprofessional customer support. To take advantage of the premium features, it is necessary to upgrade to Avast Pro Antivirus for $39.99 to cover one PC for one year. Phishing protection could use some additional work (some competitors are better)Īvast Free Antivirus is of course, free.Malware protection sometimes blocks legitimate software applications.Malware blocking can be more comprehensive.Automatic updates (keeps up to date without prompting).Ability to install when you boot Windows in Safe Mode.Nice selection of features for malware cleanup.New user interface is easy to understand and use.Rescue Disk tool allows you to create a rescue disk to restore the operating system in the event of infection.Included Browser Cleanup feature scans your browsers for potentially malicious add-ons and toolbars.Here are a few pros and cons to provide you with more insight on Avast. ![]() To help clear up the key differences, I’ve highlighted them in a table below:Īvast has received positive scores from independent testing sites such as AV-Comparatives.
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